Effective Date: Aug. 25, 2025
Last Updated: Aug. 25, 2025

1. ORDER PROCESSING

• Made-to-Order Products: All Karryokah products are handcrafted after your order is placed. We do not maintain pre-made inventory.

• Processing Timeline: Orders are typically processed and shipped within 2-3 weeks of payment confirmation. Processing time begins after payment is successfully charged and verified.

• Order Confirmation: You will receive an email confirmation once your order is placed and payment is processed. This confirmation does not guarantee product availability or final order acceptance.

2. PAYMENT PROCESSING

• Payment Methods: We accept all major credit cards, Google Pay, and Apple Pay through Stripe and other secure payment processors.

• Payment Timing: Payment is charged immediately upon order placement for made-to-order items.

• Currency: All transactions are processed in US Dollars (USD).

• Sales Tax: Applicable sales tax will be calculated and charged based on your shipping address as required by state law.

3. SHIPPING AND DELIVERY

• Shipping Areas: We ship exclusively within the United States.

• Shipping Costs:

  • Standard shipping rates apply to all orders

  • Free shipping may apply to orders over $75

• Delivery Timeline: Once shipped, delivery typically takes 5-7 business days depending on your location and selected shipping method.

• Shipping Notifications: You will receive tracking information via email once your order ships.

• Delivery Responsibility: Upon delivery to the shipping address you provide, risk of loss transfers to you. We are not responsible for packages lost, stolen, or damaged after delivery confirmation.

• 4. ORDER MODIFICATIONS AND CANCELLATIONS

• Order Changes: Due to the made-to-order nature of our products, orders cannot be modified or cancelled once payment is processed and production begins.

• Address Changes: Shipping address changes may be possible if requested before the item ships. Contact hey@karryokah.com immediately if you need to change your shipping address.

5. PRODUCTION AND FULFILLMENT DELAYS

• Standard Processing: While we aim for 5-7 business day processing, actual fulfillment time may vary due to:

  • Order volume and seasonal demand

  • Material availability

  • Production complications

  • Shipping carrier delays

• Communication: We will notify you via email if significant delays occur that extend beyond our standard processing timeframe.

• No Guaranteed Delivery Dates: We do not guarantee specific delivery dates and are not liable for delays caused by production requirements, shipping carriers, or circumstances beyond our control.

6. QUALITY ASSURANCE

• Inspection Process: Each item is inspected before shipping to ensure it meets our quality standards.

• Handmade Variations: As handcrafted items, products may contain slight variations in appearance, which are normal and expected characteristics of handmade goods.

• Damaged Items: If your item arrives damaged, please refer to our Returns & Exchanges Policy for the exchange process.

7. INVENTORY AND AVAILABILITY

• Made-to-Order Nature: Since products are made after ordering, we generally do not experience stock-outs of standard items.

• Material Availability: In rare cases, specific materials may become unavailable. If this affects your order, we will contact you to discuss alternatives or provide a full refund.

• Restock Alerts: You may sign up for restock notifications for specific products through our website.

8. DISPUTED CHARGES AND CHARGEBACKS

• Chargeback Prevention: Please contact us at hey@karryokah.com before disputing any charges with your credit card company. We are committed to resolving any issues directly.

• Chargeback Policy: Initiating a chargeback for a properly delivered order may result in suspension of future ordering privileges.

• Dispute Resolution: All disputes should be resolved according to our Terms & Conditions dispute resolution procedures.

9. FORCE MAJEURE

We are not liable for delays or failures in fulfillment due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, shipping carrier disruptions, or material supply shortages.

10. CONTACT INFORMATION

For questions about order fulfillment, shipping, or this policy, email hey@karryokah.com.

11. POLICY UPDATES

This Fulfillment Policy may be updated periodically. Changes will be posted on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified policy.

This Fulfillment Policy works in conjunction with our Terms & Conditions, Privacy Policy, and Returns & Exchanges Policy to govern your relationship with Karryokah LLC.